I am a Business Solutions Account Manager at Cargas Systems, a local and true employee-owned company. I am currently working at the Candy Factory until our new building at 101NQ is completed next year.
Prior to coming to Cargas, I worked for an International law firm for 19 years. I started out as an Admin Assistant, moved to a position as an IT Systems Admin, and then to position as a Project Manager. I worked on cross-departmental projects involving HR, finance, IT, marketing, new business, and admin. In my promotion to the Director of IT Client Service I was responsible for structuring our Project Management Office and establishing an IT governance team involving the C-Level officers at the firm, for aligning our Help Desk with high standards of customer service delivery. In my final position at the firm, I was asked to serve as Director of Global Shared Business Services, the leader of a newly created department charged with aligning our lawyer support services across the firm, establishing customer service and delivery standards, and developing a 'round the clock' service delivery platform. We allowed for the cost-efficient delivery of consistent support for 42 offices of the firm, providing cost savings to local offices in more expensive markets.
I made the difficult choice of leaving the firm to take 2 years to raise my son who was born in 2015; it was one of the best decision I have ever made. I will forever treasure the time I spent at home with my son.